Refund policy
Because every piece is printed to order, I can't accept returns or exchanges for change of mind, or for the wrong size or design chosen at checkout.
If your order arrives damaged, misprinted, or isn't what you ordered, I'll replace it or refund it at no cost to you.
How to report a problem:
- Use the contact form at marqueandmiles.com/pages/contact within 30 days of delivery.
- Include your order number and a photo of the item and the packaging.
- You won't need to send anything back unless I ask.
Lost packages: if tracking shows no movement for 10 business days, or your order shows as delivered but didn't arrive, let me know through the contact form and I'll work it out with the carrier and my print partner.
Cancellations: orders can be canceled within 2 hours of purchase, before they go into production. After that, they're already being made.
Approved refunds go back to your original payment method, usually within 5–10 business days.